Ludytrack is an information system that allows the automation of the management of work orders and emergency care crews for utility companies.

Ludytrack is an information system that allows the automation of the management of work orders and emergency care crews for utility companies.

Features


Real-time geographic monitoring


The system allows, through an advanced interface of map visualization, real time monitoring to the on-site emergency care process, providing a comprehensive overview of all emergency orders that can be presented in a geographic location and detecting massive emergencies. LudyTrack makes it easy to track orders, incorporating a localization module in mobile applications used by work crews.

Management automation


The system provides easy-to-configure automation mechanisms for assigning orders by geographic location, time and priority; it generates alert messages for the control team and the work crew in order to free the team from routine task control and focus on major events.

Autonomy


In addition to having integration processes to receive the orders from specialized external systems, an internal order creation interface is added to the solution in order to provide continuity to the emergency service in case of failures in the external system.

Third-Pary Integration


LudyTrack is a flexible system in terms of processes of integration with external systems, making it possible to receive information of work orders directly from their creation, as well as to make changes in the information of the management of such orders.

Statistical information


The system provides a series of configurable statistical reports that help analyze management according to historical information, supporting decision making to improve the emergency care process, according to the performance of the teams, number of orders by geographic location or time of attention by type of work.

Sectors


Public Services (Utilities)


Emergency work and infrastructure maintenance orders management that supports the client operation. Monitoring and control of operational units, capturing evidence on field, all this aimed at rapid management.


Governmental


Fire work orders management and other types of immediate emergency management. Optimal route calculation and operative units nearby. Real-time notification system for control center operators and on-field care workers.


Benefits


  • Operational costs reduction up to 40%.
  • Attention time reduction up to 35%.
  • Management and optimization of operational units.
  • Geographical control of orders and operators.
  • Management automation.
  • Operation historical traceability.
  • Streamlined decision making in daily and projected operations.

Team Leaders

Eric Guerrero

Julian Samper

Functional Manager
julian.samper@ludycom.com

Karen Vargas

Support Manager
karen.vargas@ludycom.com